Refund Policy

UNIQUE STOCKROOM.COM offers a 14-day return period for all purchases made online. Returns with a valid receipt can be made by mail or at any of our  location. Refunds on eligible items will be issued to the original form(s) of payment. Please see below for instructions on how to make a return by mail.

We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, bras, body suits or products that are worn or damaged.

Please take note that returns of online purchases  made at our store location can only be made on Tuesdays and Wednesdays.

How to make a return

Online purchases can be returned by mail within 14 days of the shipping date. Our  location will also accept online returns.

Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as UNIQUE STOCKROOM is not responsible for lost packages.

Please include a copy of your receipt in your return when packing your items. Then, send your package to the following address:

UNIQUE STOCKROOM
Online Store Returns
9455, Blvd. St. Laurent
Montreal, Quebec
H2N 1P6

Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 10 days after arriving at our warehouse. Returns are not subjected to a restocking fee.

 

How do I make an exchange?

At this time, we are unable to offer direct exchanges by mail. Please send your items back to us as a return (please see “How do I make a return?” above for instructions) and place a new order for your preferred size(s) and/or colour(s) at your earliest convenience. We will issue a refund once the original order has been received and processed by our central warehouse.

You can also exchange items from an online order at any of our retail location.